Refund policy

We want you to love every fragrance you order from Lumina. If something isn't right, we're here to help.

30-day returns

You may return unopened, unused fragrances in their original sealed packaging within 30 days of delivery for a full refund of the item price. To start a return, email luminaretailllc@gmail.com with your order number. We'll reply with return instructions and a return address. Items sent back without first requesting a return cannot be accepted.

Opened or used items

For health and hygiene reasons, fragrances that have been opened, sprayed or had the cellophane removed cannot be returned unless they arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item arrives damaged or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging, and we'll send a replacement or issue a full refund, including any shipping costs.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable except for damaged or incorrect items. Return shipping costs are the customer's responsibility unless the return is due to our error.

Exchanges

The fastest way to exchange an item is to return the original and place a new order.

Contact

Lumina Retail LLC, 5900 Balcones Dr, Ste 100, Austin, Texas 78731, United States — luminaretailllc@gmail.com